Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order has shipped, delivery typically takes 7–20 business days depending on your location. Shipping times are estimates and not guaranteed, as they can be affected by customs processing, carrier delays, or other factors outside our control.

Shipping Rates
Shipping charges are calculated at checkout based on your order and delivery location.

Order Tracking
You'll receive a confirmation email with tracking information once your order ships. Please allow 2–5 business days for tracking to update after you receive this email.

Customs, Duties, and Taxes
Ember Path Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages
If your order arrives damaged or you believe it's been lost in transit, please contact us at qassim@emberpathco.com within 7 days of the expected delivery date, and we'll work with you to resolve it.

Questions
If you have any questions about your shipping or order status, reach out to us at qassim@emberpathco.com